Gluecrawl is operated by Deep Soup Labs LLC, a Delaware limited liability company.
This Privacy Policy explains how Gluecrawl (“we”, “us”, or “our”) collects, uses, and shares information when you use the Gluecrawl website and service (the “Service”). By using the Service, you agree to the practices described here.
1. Information We Collect
- Account information. When you register, we collect your email address and a securely hashed password. If you sign in with Google, we receive basic profile information (such as your name and email) from Google.
- Billing information. Payments are handled by a third-party payment processor, which collects and processes your payment details; we do not receive or store your full payment card numbers. We retain transaction records such as purchase amounts and dates.
- Job and extraction data.We store the URLs, goals, configurations, and extracted output (“run items”) associated with the jobs you create, in order to operate the Service.
- Usage and device data. We collect technical information such as IP address, browser type, pages visited, and interactions with the Service.
- Communications. If you contact us, we keep a record of that correspondence.
2. How We Use Information
- To provide, operate, maintain, and improve the Service.
- To create and manage your account and authenticate you.
- To process payments and manage your subscription.
- To communicate with you about your account, security, and Service updates.
- To monitor for, prevent, and address fraud, abuse, and security issues.
- To comply with legal obligations and enforce our terms.
3. Cookies and Analytics
We use a limited set of cookies and similar technologies:
- Session cookie. A secure, httpOnly cookie that keeps you signed in.
- Locale cookie. Stores your language preference.
- Analytics. We use Vercel Analytics to understand aggregate, privacy- friendly usage of our website. We do not use third-party advertising trackers.
4. How We Share Information
We do not sell your personal information. We share information only with third-party service providers that help us operate the Service — including hosting, payment processing, authentication, and email delivery. These providers access information only as needed to perform their functions.
We may also disclose information when required by law, to enforce our terms, or to protect the rights, safety, and security of Gluecrawl, our users, or the public.
5. Data Retention
We retain personal information for as long as your account is active or as needed to provide the Service. Job configurations and extracted output are retained while associated with your account. We retain certain records (such as transaction history) longer where required for legal, tax, or accounting purposes. You may request deletion as described below.
6. Data Security
We use technical and organizational measures designed to protect your information, including encrypted connections, hashed passwords, and access controls. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
7. Your Rights
Depending on where you live, you may have rights to access, correct, export, or delete your personal information, to object to or restrict certain processing, and to withdraw consent. These rights apply, for example, to individuals in the European Economic Area and the United Kingdom (under the GDPR) and to California residents (under the CCPA/CPRA). To exercise any of these rights, contact us at support@gluecrawl.ai. We will not discriminate against you for exercising your rights.
8. International Data Transfers
We and our service providers may process and store information in countries other than the one in which you reside. Where required, we rely on appropriate safeguards for such transfers.
9. Children’s Privacy
The Service is not directed to individuals under 18, and we do not knowingly collect personal information from them. If you believe a minor has provided us information, please contact us so we can delete it.
10. Changes to This Policy
We may update this Privacy Policy from time to time. If we make material changes, we will take reasonable steps to notify you. The “Last updated” date above reflects the most recent revision.
11. Contact
For privacy questions or requests, contact us at support@gluecrawl.ai.